Five9 AI Day 2026

AI Day. Where contact center AI gets real.

One day. Five sessions. Practical AI you can put to work the day after.

Thursday, August 13, 2026
10AM PT | 1PM ET

5 sessions Working, not promotional

3 analysts Metrigy · Opus Research · more

1 live demo Real customer journey, end to end

Register Here

Why attend

Most AI in CX stalls in pilot.
This is the day it doesn’t.

Where AI pays off — and how to scale it safely

Fresh Metrigy and Opus Research data on what's working in CX — and what's still hype.

AI you can see, not just hear about

See agentic voice AI take a customer from question to done — answering, helping the agent, all in one go.

How to clear the pilot wall

Real lessons from brands that moved past the proof of concept, and what stalled the ones that didn't.

Agenda

Five sessions. What’s real, what’s next, no filler.

Where AI Is Actually Working in CX

Industry analyst Robin Gareiss shares fresh Metrigy data on what's driving real returns — and what's noise.

One Platform for Every CX Interaction: The Five9 AI Vision

Point solutions can't scale AI. See how Five9 unifies AI agents, agent assist, and conversational intelligence in one platform built to scale.

A Real Customer Interaction: From Question to Resolution

Watch a real customer interaction flow start to finish through Five9 AI Agents, Agent Assist, and Insights. No slides.

How Real Brands Are Making AI Pay Off

Truconnect, Advia, and CDW share what's actually moving the needle on transfers, time-to-resolve and self-service — and what they'd do differently.

Scaling AI in CX: Trust, Data, and Team Readiness

Unpack how to close the readiness gap, build governance, earn trust, and turn AI investment into a measurable business impact.

Speakers

Analysts, customers and the team building it

Jon Anderson

Sr Dir, Product Marketing,
Five9

Ajay Awatramani

Chief Product Officer,
Five9

Ken Drazin

Director, Employee and Customer Experience,
CDW

Robin Gareiss

CEO & Principal Analyst,
Metrigy

Claudia Guerrero

Director Customer Care,
Truconnect

Ian Jacobs

VP & Lead Analyst,
Opus Research

Jay Lee

Chief Marketing & Growth Officer,
Five9

Casandra Murray

Manager of Operation Systems & Projects,
Advia

Sarika Prasad

Dir, Product Marketing,
Five9

Abhijit Salvi

VP Product Management,
Five9

Max Saravia

Regional Vice President Solution Consulting,
Five9

Vivek Sinha